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Social Presence in Online Learning - Multiple Perspectives on Practice and Research

Book-Review
Whiteside, Aimee L.;Garrett Dikkers, Amy; Swan, Karen
2017
Stylus Publishing, Llc.
iconTags: online learning   |   online teaching   |   teaching strategies

Reviewed by: Steven C. Ibbotson
As post-secondary institutions, theological schools continue to participate in various forms of online learning, and the criticism (or question), “It’s not really the same as being in a classroom with a real instructor” is commonly heard. The simple reply to this concern is the concept of social presence. Starting with the initial definition of social presence from Short, Williams, and Christies (1976), this compilation of articles attempts to summarize the ...

As post-secondary institutions, theological schools continue to participate in various forms of online learning, and the criticism (or question), “It’s not really the same as being in a classroom with a real instructor” is commonly heard. The simple reply to this concern is the concept of social presence. Starting with the initial definition of social presence from Short, Williams, and Christies (1976), this compilation of articles attempts to summarize the historical perspectives and present the current state of discussion, recognizing the constant updating of online course options.

The authors successfully present the historical perspectives, grouping them in three broad categories – as technologically facilitated, as learners’ perceptions, and as critical literacy. However, the chronological and developmental approach leaves the reader realizing the earlier chapters have minimal application to current teachers and learners since the understanding of social presence and the technology used have changed so dramatically. The initial discussions about social presence whether through computer-mediated communication or later within the community of inquiry framework were informative, but the reader quickly realizes that the later frameworks and models have improved. Thus the earlier discussions in the book are of little value for today’s teaching-learning environment. In essence, only the last section is relevant, except as historical background.

The editors demonstrate their breadth of knowledge of the literature and are involved with and connected to the latest research in social presence. A useful chapter (11), “Cultural Perspectives in Social Presence,” provides valuable guidelines for communicating effectively in a multi-cultural learning context. Multiple examples explain how one subset of students find an online learning activity contributes positively to social presence while those of another culture find it impacts social presence negatively. Variations in anonymity, informal chat, self-disclosure, trust building, and conflict resolution are considered. The chapter concludes with useful tips for monitoring and mediating communication which could be misunderstood because of cultural differences.

Likewise, various practices for building social presence into discussions, feedback, and interactions are shared throughout the book. The literature reviewed includes a range of educational levels from K-12 and post-secondary as well as a range of disciplines. The final section provides interesting chapters (17 and 18) about the future of online learning and incorporates social presence into various models of instruction. They suggest social media tools enable instructors to incorporate cohesive and affective elements into courses to enhance social presence. The authors conclude, “Never stop learning because life never stops teaching” (210).

The information shared is relevant for any faculty member teaching online, including theological and religious studies professors. While the final chapters contain valuable tips as noted above, I cannot recommend the book as a whole since it is predominantly a historical overview of the concept of social presence. Though it contains various up-to-date strategies in the closing chapters, it was tedious for the reader to sift through the detailed literature for meaningful insights.

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Furthering Higher Education Possibilities through Massive Open Online Courses

Book-Review
Mesquita, Anabela; and Peres, Paula
2015
IGI Global
iconTags: higher education   |   massive open online courses   |   MOOCs   |   online learning

Reviewed by: Jin H. Han
Twelve articles clustered in four sections under this ambitious title evince a desire to promise revolutionary changes that have been associated with Massive Open Online Courses (MOOCs: term-based courses available to the mass free of charge via online media). The authors are truthful to this vision, offering vast ranges of topics including distance learning, open learning, innovations, academic administration, business management, and educational technologies. The book includes a detailed table ...

Twelve articles clustered in four sections under this ambitious title evince a desire to promise revolutionary changes that have been associated with Massive Open Online Courses (MOOCs: term-based courses available to the mass free of charge via online media). The authors are truthful to this vision, offering vast ranges of topics including distance learning, open learning, innovations, academic administration, business management, and educational technologies. The book includes a detailed table of contents that provides a concise synopsis, and each chapter concludes with an extensive list of references and other resources.

Section 3 offers two articles with case studies. The first features a MOOC that deals with the problem of bullying in schools. It reflects on the use of test cases and finds that timely feedback is critical. The second examines LMOOCs (language MOOCs) that facilitate foreign language acquisition with the aid of mobile platforms. In LMOOCs, mobile devices function not only as a portal to the course site but also as a gateway to real-world language environments. The final section, which contains one chapter, outlines a planned course on mechatronics in a hybrid format, combining the benefits of the face to face approach and a MOOC.

The major strength of the book is that it provides guidelines for the implementation of MOOCs in practical terms, away from the clichéd terms (such as “revolution,” “hype,” or “innovation”) that are often associated with them. While the MOOCs revolution is rumored to be coming to an end, the authors assign to the movement a role that could still be made to higher education. To this end, the book calls for pedagogical refinements as well as a clear analysis of the financial viability of MOOCs.

Parenthetically, most of the authors assembled in this volume hail from social and geographical locations with European hues. It leaves one to wonder whether claims in this book would have been different if it also included North American or other global contexts, where the movement of MOOCs was born and is still growing.

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Visual Design for Online Learning

Book-Review
Davis, Torria
2015
Wiley
iconTags: online course design   |   online education   |   online learning   |   online teaching

Reviewed by: Fred Glennon
Anyone who has developed an online course knows how important the design of the course is. Poorly designed courses make the course navigation difficult, causing unnecessary frustration and limiting the ability of students to achieve learning outcomes. The author of this book understands these difficulties. Drawing upon her own negative experiences with initial online offerings, she provides readers with important lessons on designing effective online experiences for both teachers and ...

Anyone who has developed an online course knows how important the design of the course is. Poorly designed courses make the course navigation difficult, causing unnecessary frustration and limiting the ability of students to achieve learning outcomes. The author of this book understands these difficulties. Drawing upon her own negative experiences with initial online offerings, she provides readers with important lessons on designing effective online experiences for both teachers and students.

Davis suggests, rightly, that the reader should use the text like a workbook, drawing from the ideas presented in the text as the reader creates her/his own course in the platform the reader uses. She encourages readers to draw upon the backward course design model: begin with learning objectives, discern appropriate ways to assess those objectives, and then generate online learning activities that will enable success in the course. Such alignment will promote student success.

The author provides an acronym, L.I.T.E., for the design framework she encourages. Readers should be sure to create clickable links to external content (L), integrate well the multimedia included (I), use typography and white space to enhance the legibility of the course (T), and embed the content at the point of need (E). She identifies four types of content pages that should be part of the design: landing page, navigation page, instructional page, and assignment submission page. Of course, most learning platforms will provide these. The key, she contends, is to create them in a way that achieves the course objectives and is user-friendly for the student.

The remainder of the chapters illustrate how readers can develop the various components of a good online course, including images and videos, integrating multimedia, facilitating instruction and interaction, and the all-important assessment. Davis provides helpful hints regarding the tools included in software such as PowerPoint, like using it to download and edit images or to incorporate online media. She also points to a number of free online tools one can use to develop a course, such as the presentation tool Brainshark, and the interaction tool VoiceThread. At the same time, she cautions users not to incorporate too many technologies into the course. The focus should be on learning the content of the course, not on overwhelming students with too many technologies.

As with any text, there are some limitations. Parts of the book require knowledge of html language. Many faculty do not know html language because they use software to develop their courses that does this automatically. In addition, for a book that emphasizes visual design, many of the illustrations are difficult to read, leaving the reader to wonder how well the text follows its own advice on legibility. Yet over all, the text is a useful step-by-step guide for developing an online course or for improving the visual design of existing courses.

 

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Creating Teacher Immediacy in Online Learning Environments

Book-Review
D'Agustino, Steven, ed.
2016
IGI Global
iconTags: online education   |   online learning   |   online teaching

Reviewed by: Gary Eller
A key issue in distance education is how to establish a vital two-way, personal communication between learner and instructor. Borje Holmberg, among other theorists, argues that the primary role of an instructor is to empathize with the learner; imparting information is a secondary matter. What, then, are the most effective ways to form a dyadic alliance between a learner and instructor? This is the major question that D’Agustino’s ...

A key issue in distance education is how to establish a vital two-way, personal communication between learner and instructor. Borje Holmberg, among other theorists, argues that the primary role of an instructor is to empathize with the learner; imparting information is a secondary matter. What, then, are the most effective ways to form a dyadic alliance between a learner and instructor? This is the major question that D’Agustino’s Creating Teacher Intimacy in Online Learning Environments seeks to answer.
 
This is a reference work, so it can be read profitably article by article or completely. The volume begins with a helpful detailed table of contents that provides a brief synopsis of each chapter. There is also a useful foreword by Karen P. Kaun which underscores the importance of the human component in teaching and learning regardless of the instructional format. The preface speaks to the impact of the “interactive turn,” the “undesigned remainder,” and the “modelling function” in asynchronous learning. In addition, there is a brief description of each chapter that complements the summaries in the table of contents. Every chapter also starts with an abstract and an introduction.

Pedagogy, not technology, is the focus of each chapter. Therefore, this reference is valuable for course designers, media specialists, instructors, and researchers across a range of academic disciplines. That said, there are a few chapters that all will want to read and ponder.

Oliver Dreon’s “Building Teaching Presence in Online Classes,” for example, provides an overview of the main issues along with strategies that support learning and interaction. A list of design principles is included, suggestions for future research are indicated, and there is a concise paragraph of conclusions plus an extensive list of references. A central contention made by Dreon is that practices that contribute to high quality, traditional undergraduate instruction also apply to establishing meaningful instructor presence in online classes.

Many readers will also want to look closely at Caroline M. Crawford’s “Instructor Immediacy and Authenticity: Engaging in Cognitive Vulnerability within the Instructional Environment.” Often, learner success in an online course – synchronous or asynchronous – will largely depend on the instructor’s efforts to generate worthwhile interactive opportunities. These activities require that the instructor have a clear philosophical belief system united with an understanding of the learner’s cognitive vulnerability in an online environment. Crawford explores these core issues while calling for the development of a “talent propelled” instructional environment.

Neal Shambaugh’s “Interactivity and Immediacy in Online Academic Programs” addresses quality issues in higher education distance classes. This is an important theme because, as D’Agustino notes in the preface, “online learning still has a perceived lack of legitimacy” (xxiv). Shambaugh advocates interactivity as a method to counter this concern. He offers a list of best practices for creating and sustaining online immediacy. Then he sketches a series of recommendations for undergraduate, master’s, doctoral, and specialized programs, such as teacher education, certificates, and professional development.

There is an extensive compilation of references and notes about the contributors that conclude this collection. The references alone are an excellent guide for further research and course syllabi.

 

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Culture and Online Learning: Global Perspectives and Research

Book-Review
Jung, Insung; and Gunawardena, Charlotte Nirmalani, eds.
2014
Stylus Publishing, Llc.
iconTags: online education   |   online learning   |   online teaching   |   racial and ethnic diversity   |   student diversity

Reviewed by: Michael Newheart
This helpful collection of seventeen essays addresses two important concerns within religious and theological studies: culture and online learning. Scholars of religion are giving increasing consideration to culture. (A search of Amazon for books on “religion and culture” yielded a hundred pages of “hits.” The first four books were simply entitled Religion and Culture.) Furthermore, more and more courses in religion and theology are offered online. Surprisingly, little research has ...

This helpful collection of seventeen essays addresses two important concerns within religious and theological studies: culture and online learning. Scholars of religion are giving increasing consideration to culture. (A search of Amazon for books on “religion and culture” yielded a hundred pages of “hits.” The first four books were simply entitled Religion and Culture.) Furthermore, more and more courses in religion and theology are offered online. Surprisingly, little research has been done in culture and online learning, and this book seeks to address this lack.

Authors in this collection hail from Europe, North and South America, Asia, and Australia. (Unfortunately, none are from Africa.) The book appears as the third in a series, Online Learning and Distance Education. Editors Jung (from Japan) and Gunawardena (from Sri Lanka, teaching in the U.S.) write solely or collaboratively in eleven of the seven essays. The essays are grouped around eight themes: (1) learners, learning, and learner support, (2) non-native speakers, (3) facilitating learning, mentoring, and professional development, (4) learning design, identity, gender, and technology, (5) visual culture, (6) leadership, (7) quality, and (8) research.

Many of the authors wrestle with a definition of culture. In the first essay, “Perspectives on Culture and Online Learning,” the editors write, “Culture impacts every facet of online learning, from course to interface design, to communication in a socio-cultural space, and to the negotiation of meaning and social construction of knowledge; thus a definition of culture that is flexible, dynamic, and negotiable is more appropriate to understand the online learning context” (1).

Interesting insights are scattered through this collection. In “Online Identity and Interaction,” Gunawardena notes that students from Sri Lanka and Morocco “look to the online medium as a liberating environment that equalizes status differences” (35). In “Emerging Visual Culture in Online Learning Environments,” Ilju Rha (South Korea) urges online educators to integrate more visuals in their online courses. In “Accounting for Culture in Instructional Design,” Gunawardena, Casey Frechette (US), and Lumila Layne (Venezuela) introduce the Wisdom Communities instructional design model (WisCom), which “was developed to inform the design of collaborative online learning experiences” (57). (For more about WisCom, see https://prezi.com/1unppl6dh2a-/new-model-new-strategiesinstructional-design-for-buildingonline-wisdom-communities/.)

In “Transformative Learning through Cultural Exchanges in Online Foreign Language Teaching,” Kerrin Ann Barrett (US) includes tips for instructors, such as “remember to breathe,” and tips for learners, such as “show your creative side in activities (asynchronous and synchronous)” (146). In “International Interpretations of Icons and Images Used in North American Academic Websites,” Eliot Knight (US), Gunawardena, Elena Barberà (Spain), and Cengiz Hakan Aydin (Turkey) write, “Many of the images and icons used in online environments depend on the meanings, concepts, metaphors, objects, and so on that are bound to the particular cultural context in which they were designed” (149).

Just as neither religion nor culture is monolithic, neither is online learning. This stimulating collection from around the world will help online teachers to negotiate better the various cultural divides and thus offer our students better online learning experiences.